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Library services: the right to use and terms of use

The Library's basic services are open to all. The right to use consists of the use of the Library's resources, services and premises according to the Library rules and during the Library’s customer service hours. Additional services provided to JAMK’s students and staff include free information seeking guidance, the use of electronic material outside JAMK’s campuses and the use of some other materials, as well as the use of the self-service Library outside customer service hours.

Fee-based services are charged according to the Library's service fees.

The customer using the services must comply with the Library rules and other guidelines. Failure to comply with the rules and guidelines can lead to a suspension of the customer’s borrowing and user rights as well as a liability for damages.

Library card and borrowing rights

The customer gets borrowing rights and a library card by providing the Library with an ID that has a photograph (e.g. a passport) and the information requested by the Library. The library card is personal and must be presented each time that the customer borrows library items. The first library card is free of charge. To replace a lost or damaged library card with a new one a fee is charged according to the Library's service fees. JAMKO's student card or the library cards of the Keski Libraries or Jyväskylä University Library can be attached to the customer’s library account and thereby used as the customer’s library card. The customer is responsible for all the library items borrowed with the library card.

If a customer has not borrowed any items at JAMK library in three years and has no fees or library items to be returned, the customer's account and information can be removed from the library system. The customer can always reapply for a library card.

Borrowing rules in brief (pdf)

The suspension of borrowing rights

Customers are informed of overdue library items by email. Customers are responsible for paying the overdue fines. The right to borrow is suspended if unpaid fines exceed the amount defined in the Library's service fees, or if the items have been overdue for too long. Borrowing rights are returned when all the fines have been paid and the library items have been returned.

The customer will be charged for library items that have not been returned, in addition to overdue fines. Once you have been sent an invoice for overdue items, the management of your case has been transferred from the library to the financial office of JAMK University of Applied Sciences. The borrowing block is lifted and borrowing rights are returned once you have paid the invoice and shown a receipt for it. Avoid a bad credit record by paying your invoice on time or by arranging a change of due date with the financial office.

Renewing Loans

Loaned library items can be renewed ten times at the most. Reserved items cannot be renewed. Renew your items online, via email or phone, or at the Library’s customer service.

Reserving and Returning

Material that is out on loan can be reserved by placing a hold (i.e. a request) on it. Reserved library items are transported between the Library units. Library items available on the shelf cannot be reserved and will not be delivered between the Library units. The customer can return items to any of the Library’s units. Audiovisual equipment as well as night and weekend loans must, however, be returned to the library unit in which they were borrowed.

Interlibrary Service

The interlibrary service is a lending and duplication service between libraries. At the customer's request, material not found at JAMK Library or at any of the other libraries in the surrounding area can be ordered from elsewhere as loans or copies. The interlibrary service is subject to a charge which is determined by the library sending the loan/copy. The library sending the loan also determines the loan period as well as other possible terms of use for the interlibrary loan. The customer must comply with the loan terms and compensate for potential costs caused by neglect. Items available at JAMK library can be requested by other libraries via interlibrary service.

Customer's Rights

Library customers have the right to:

  • use the Library's resources and premises,
  • reserve material not available on the shelf,
  • return loans to any JAMK Library unit, with aforementioned exceptions,
  • use the interlibrary service,
  • give feedback to the Library,
  • place acquisition requests.


JAMK’s and JYU's students and staff can in addition use the self-service Library.

A customer may authorize another person to borrow items on his/her behalf by giving the authorized person his/her library card. On request, the authorized person must prove his/her identity.

According to the Personal Data Act (523/1999), every library customer has the right to check his/her information in the Library's customer register. The customer can renounce his/her borrowing rights by returning the library card to any JAMK Library unit, in which case his/her personal data is removed from the Library's customer register.

Customer's Responsibilities

The customer must comply with the Library Rules. The customer must also comply with copyright law when copying and using computer services at the Library.

By borrowing library items the customer accepts that he/she has to return the material by the due date and during the Library’s opening hours. The customer must pay the overdue fines and other fees determined by the Library, see the Library's service fees. Advance email notifications on upcoming due dates are an additional service. Potential failures in email or online services do not release the customer from the liability of paying fines.

The customer is obligated to compensate the library for lost or damaged items. The customer must primarily replace a lost or damaged item with an equivalent new item, or pay the bookstore price. A film recording cannot be replaced with an equivalent new item.

The customer must notify the Library of changes in the customer’s contact or personal information. The customer also has to notify the Library if the customer’s library card gets lost.

Library users are expected to be considerate of each other and keep noise to a minimum. Cell phones must not be used in a disruptive way in the public premises of the library.

When using the self-service Library the customer commits to follow the Library’s rules. The customer is primarily responsible for the people he or she lets inside the Library during the self-service hours.

The customers return their library loan items by using the Library’s self-service machines or, when the Library is closed, by dropping them into a book drop box. The customer follows the instructions of the self-service machines and is responsible for making sure that the items have been returned. The customer can make sure that the return of items has been successful by checking the returns receipt or by logging in to the Janet database. During the Library’s service hours items can also be returned to the customer service desk.

Items returned into a book drop box are checked in (i.e. returned) by a librarian during the next day that the Library is open. Only after the items have been checked in does the responsibility of the customer over the items end and no overdue fines will accumulate. In case the self-service machines do not work during self-service hours, items have to be returned to a book drop box.

The Library is not responsible for any loaned library items that the customer has left in the Library without returning them.

Library's Rights and Responsibilities

The Library's customer register complies with the Personal Data Act and is used only for the supervision of borrowing and for managing the self-service Library. Customer information is not transferred to outside parties. This does not apply to debt collection or customer information used in the self-service Library’s access control or customer information handed over to the police for the purposes of preliminary investigation. The Library has the right to register the customer's social security number. The customer register file description is available at the Library and on the Library’s website.

Information on opening hours is available at the Library, on the Library’s website and in other media used by JAMK. The Library’s opening hours are determined by the library director.

If the library user does not follow the library rules, the user’s borrowing rights can be blocked temporarily. Borrowing rights can be restored by the library director. The customer can also lose the right to use the self-service Library.

The Library is not Responsible for

  • potential failures in email or online services
  • potential damage to the customer's own equipment caused by any library material borrowed
  • potential library equipment failures or damages to the customer caused by computer viruses
  • customer belongings left in the Library
  • loaned library items that the customer has left in the Library without returning them
  • malfunction of the self-service Library system


The Library Rules are valid as of 4 April 2008. Updated on August 25th 2016.