Single course
Food and Beverages Business
The purpose of this course is to deepen your understanding in food and beverage industry and restaurant operations.
Content
- Food and beverage industry as part of the tourism industry
- Different business ideas in food and beverage industry
- Developing facilities and ambiance in restaurants
- Service processes in restaurants including varied selling techniques
- Main legislation related to food and beverage business
Objectives
The purpose of this course is to deepen your understanding in food and beverage industry and restaurant operations. You will learn about trends and future prospects in restaurant business. You will understand the need for active selling as part of good customer service and the role of servicescape and ambiance as elements of customer experience in restaurants.
Competences
tourism business, proactive development
Learning objectives
After completing the course, you identify the terminology used in food and beverage industry. You have an understanding about the structure and earnings logic in restaurant business and know about varied business ideas in the industry. You identify the customer process in the restaurant company and the elements related to customer experience. You know the legislation that is related to managing restaurants. You have an ability to design customer oriented restaurant services.
Implementation methods
Group working
Individual working
Industry visitor or industry visit
Learning assignments
Lecturing
Prerequisites
You understand the concepts related to service operations and has basic customer competence. You understand the general concepts and phenomena related to tourism.
Additional information
Face-to-face teaching. Methods include:
- Group working
- Individual working
- Industry visitor or industry visit
- Learning assignments
- Lecturing
Course includes a company visit or a visitor from a company.
Prerequisite: You understand the concepts related to service operations and has basic customer competence. You understand the general concepts and phenomena related to tourism.
The course code is MT00CQ61-3003. Use the code to view the course schedule at https://lukkarit.peppi.jamk.fi.
Enrolling on open studies requires a Finnish personal identity number and strong identification.
Verify your identity in the Suomi.fi service or with HAKA credentials when you enroll. Otherwise, you will need either a valid passport or an EU ID card with a chip (according to the ICAO 9303 E-MRTD standard). In this case, please contact help.jamk.fi
Please notice that degree students in Jamk who have enrolled for attendance in are not eligible to enroll as Jamk Open UAS students (instead, enrolment in Peppi).
Read more about enrollment and study fees: https://www.jamk.fi/en/apply-to-jamk/jamk-open-university-of-applied-sc…
Further information concerning the enrollment: avoinamk@jamk.fi