Single course
Food and Beverages Business
Content
- Food and beverage industry as part of the tourism industry
- Different business ideas in food and beverage industry
- Developing facilities and ambiance in restaurants
- Service processes in restaurants including varied selling techniques
- Main legislation related to food and beverage business
Objectives
The purpose of this course is to deepen your understanding in food and beverage industry and restaurant operations. You will learn about trends and future prospects in restaurant business. You will understand the need for active selling as part of good customer service and the role of servicescape and ambiance as elements of customer experience in restaurants.
Competences
tourism business, proactive development
Learning objectives
After completing the course, you identify the terminology used in food and beverage industry. You have an understanding about the structure and earnings logic in restaurant business and know about varied business ideas in the industry. You identify the customer process in the restaurant company and the elements related to customer experience. You know the legislation that is related to managing restaurants. You have an ability to design customer oriented restaurant services.
Implementation methods
Teaching as contact lectures in main Campus in Rajakatu. In addition, students work independently and in groups on learning tasks.
According to Jamk’s degree regulations (Section 18), the attendance of the course participants will be checked three weeks after the start date of the implementation. The student’s activity in the course must be evident during this time as described in the first webinar. If the student has not been active for three weeks from the start of the course implementation, the teacher will cancel the student’s registration in Peppi.
The use of AI in the course is allowed, and its use should be mentioned in accordance with the recommendations of Arene and the guidelines of Jamk. If necessary, the instructions for each learning assignment will provide further details on how AI may be utilized in completing the task.
Additional information
Teaching as contact lectures in Jamk's Main Campus in Rajakatu. In addition, students work independently and in groups on learning tasks. See the timetable of the lectures at https://lukkarit.peppi.jamk.fi/#/schedule by using the name of the course or course code MT00CQ61-3002.
Prerequisite: You understand the concepts related to service operations and has basic customer competence. You understand the general concepts and phenomena related to tourism.
Notice that enrolling in Jamk's Open Studies requires a Finnish personal identity number. When enrolling, please primarily use the suomi.fi service for identification or if you have HAKA university credentials, you can use those. If you do not have Finnish bank credentials or HAKA credentials, skip the identification. After enrolment, immediately contact the helpdesk via a service request at help.jamk.fi to receive instructions for identification. Without identification, we cannot register you for studies.
Also notice that you cannot enroll in Open University courses if you are a degree student at Jamk (enrollment in Peppi).
Information on study fees and enrollment: https://www.jamk.fi/en/apply-to-jamk/jamk-open-university-of-applied-sc…
More information: [email protected]