Single course
Hotel Business
The purpose of this course is to deepen your understanding in accommodation industry, especially in hotel business. You will learn about special features related to hotel management, sustainability and development of customers’ experiences.
Content
- Hotel industry as part of the tourism industry
- The industry structure in national and international level
- Terminology within hotel industry
- The core processes in hotel
- Development of services and facilities in hotels
- Sustainability in hotel industry and hotel companies
- Key figures in hotel business
Objectives
The purpose of this course is to deepen your understanding in accommodation industry, especially in hotel business. You will learn about special features related to hotel management, sustainability and development of customers’ experiences. By identifying the international structure of the hotel industry and different operators in national and international markets, it is easier for you to make career plans within the industry.
Competences:
Tourism business, Proactive development
Learning objectives:
After completing the course, you identify the terminology used in accommodation industry. You have an understanding about the structure and earnings logic in the hotel industry both at national and international level. You identify the customer process in the hotel company. You know the possibilities and potential of technology to manage accommodation processes and customerships. You know the basics to design customer oriented accommodation facilities and services according to the business idea in the company.
Implementation methods
This course is implemented totally face-to-face. Methods of teaching and learning used in the implementation are lectures, learning assignments, discussions in the class, company visits and classroom visitors.
Prerequisites
You understand the concepts related to service operations and has basic customer competence. You understand the general concepts and phenomena related to tourism.
Additional information
This course is implemented totally face-to-face. Methods of teaching and learning used in the implementation are lectures, learning assignments, discussions in the class, company visits and classroom visitors. The course code is MT00CG09-3002. Use the code to view the course schedule at https://lukkarit.peppi.jamk.fi.
Enrolling on open studies requires a Finnish personal identity number and strong identification.
Verify your identity in the Suomi.fi service or with HAKA credentials when you enroll. Otherwise, you will need either a valid passport or an EU ID card with a chip (according to the ICAO 9303 E-MRTD standard). In this case, please contact help.jamk.fi
Please notice that degree students in Jamk who have enrolled for attendance in are not eligible to enroll as Jamk Open UAS students (instead, enrolment in Peppi).
Read more about enrollment and study fees: https://www.jamk.fi/en/apply-to-jamk/jamk-open-university-of-applied-sc…
Further information concerning the enrollment: avoinamk@jamk.fi