Continuing Education
AI agents supporting work
AI agents are intelligent coworkers of the new era of work—they plan, execute, and monitor tasks independently, freeing people to focus on creative and high-value work. In this training, you will learn how agents are built, where they can be applied, and how they already bring tangible benefits to everyday organizational work. We explore practical examples and go through how your own team can adopt them safely. After the training, you will understand how to move from traditional AI toward agents that complement autonomous work.
AI agents are tools for a new era of work: they don’t just answer questions, but independently perform tasks, monitor processes, and actively work alongside employees. They can gather information, send reminders, compile content, analyze data, prepare materials, coordinate tasks, and even manage multi-step processes without constant human supervision. In short, agents transform AI from a tool into a coworker.
The AI Agents in Work Support training clearly explains what agents are, how they work, and—most importantly—what tangible benefits organizations can already achieve today. During the training, we explore how agents can be used in expert work, administration, communications, HR, finance, service processes, and development activities. The course provides concrete examples, demos, and real-world scenarios where agents speed up operations, reduce errors, and free up time for more valuable work.
No technical background is required—the key is understanding how to apply agents in your own work.
Niko Kiviaho
